Clear Terms Before a Vehicle Is Sent.

CUSTOMER SERVICE TERMS

Skip Hire & Waste Services

Terms and Conditions for consumer, trade and commercial bookings

Please read these Terms before confirming a booking. Your Booking Confirmation, the applicable charge schedule and these Terms form the contract. Nothing in these Terms reduces a consumer's statutory rights.

These Terms are designed to make the booking rules clear before a vehicle is sent. The short summary above highlights the clauses most likely to affect a delivery or collection, but the full Terms below apply.

Contents

• Who BLS is and how the contract is made

• Booking information, prices and subcontracted fulfilment

• Site authority, HGV access, placement and surface risk

• Highway permits, hire periods, delivery and collection

• No movement, safe loading, waste restrictions and weight charges

• Failed attendances, payments, cancellations and refunds

• Photographs, complaints, damage claims and liability

• Consumer, business and charge schedules; model cancellation form

About BLS and these Terms

BLS Waste Solutions Limited is a company registered in England and Wales under company number 12901917. Its registered office is C/O Rich Accounting, Acorn Centre, 51 High Street, Grimethorpe, Barnsley, England, S72 7BB. BLS can be contacted at info@blswaste.com or 01709 880000. BLS is registered as a waste carrier, broker and dealer under registration number CBDU411462.

In these Terms, "BLS", "we", "us" and "our" mean BLS Waste Solutions Limited. "Customer" and "you" mean the person or organisation named in the Booking Confirmation. A "Consumer" is an individual acting mainly for purposes outside their trade, business, craft or profession. A "Business Customer" is any other customer. "Booking Confirmation" means the written confirmation sent by BLS. "Haulier" means the licensed operator appointed to provide a vehicle, driver, skip or collection. "Site" means the service and placement address. "Working Day" means Monday to Friday excluding public holidays where the Site is located.

The term "Skip" includes an open or enclosed skip, roll-on roll-off container and other waste container supplied under the booking. "Services" includes arranging or providing delivery, hire, exchange, collection, transport, permits and lawful waste treatment or disposal, as applicable.

How the contract is made

A quotation is not a confirmed booking. The contract is made only when BLS has provided these Terms and the material booking information, you have accepted the booking, and BLS has issued a Booking Confirmation. Acceptance may be recorded by a signed form, an unticked online choice completed by you, an email or message, or payment made after the Terms and quote have been supplied. Silence alone is not acceptance.

The Booking Confirmation and any clearly identified special term agreed before acceptance take priority over these Terms for that booking. A Haulier's later-issued terms do not retrospectively change your contract. Nothing in any document takes priority over rights or obligations that the law does not allow the parties to exclude.

If you book for another occupier, landowner, contractor or site, you confirm that you have authority to do so. You remain responsible for payment and for ensuring that people under your control at the Site follow these Terms.

BLS is the contracting provider unless the Booking Confirmation clearly states, before acceptance, that BLS acts only as a disclosed booking agent for a named supplier. If BLS acts as an agent, the supplier's identity, contact details and applicable terms will be supplied before the booking. BLS remains responsible for its own booking and administrative work.

Booking information and price

Before you are bound, BLS will state or make clear the main characteristics of the service, the Site and requested placement, skip size or container type, declared waste type, Hire Period, planned delivery, any permit service, and the price.

For a Consumer, the total price shown must include VAT and all mandatory charges that can reasonably be calculated in advance. If a future charge depends on an event such as excess weight, restricted waste, extended hire or a failed attendance, the event and the amount or calculation method must be shown before booking. For a Business Customer, prices are exclusive of VAT unless stated otherwise.

Skip sizes and capacities are approximate and may vary slightly between licensed suppliers. BLS may provide an operationally equivalent container with at least the booked capacity, provided that doing so does not materially disadvantage you.

Please check the Booking Confirmation immediately and tell BLS about any error before dispatch. Information about the service that the law treats as binding remains binding even if it is not repeated in these Terms.

Hauliers and subcontracted performance

BLS may use independent, appropriately licensed and insured Hauliers and waste facilities to perform all or part of the Services. Unless BLS is expressly acting only as a disclosed agent under the Booking Confirmation, using a subcontractor does not reduce BLS's legal responsibility to a Consumer for the contracted service.

You authorise BLS to give the appointed Haulier and relevant permit or waste facility the contact, Site, access and waste information reasonably needed to perform the booking. The driver has final authority over safe vehicle operation and legal loading.

Customer information, authority and people at the Site

You must provide an accurate address, postcode, contact number, waste description, placement request and all facts that may affect access or safety. You must promptly tell BLS if any of those facts change.

You must have the landowner's and occupier's permission for the requested placement and vehicle access. This includes any shared drive, neighbour's land, private road, managed estate, rented property or commercial site. You are responsible for reasonable direct losses caused by a lack of authority or materially inaccurate instructions, except to the extent BLS or the Haulier caused or contributed to the loss.

An authorised adult should be available at delivery where the location is not obvious. If no one is present, the driver may follow your written placement instructions and make a reasonable safe placement, or may abort the attendance if safe placement is not possible. No person may direct a driver to break the law or take an unsafe route or action.

Vehicle access and Site safety

Skip vehicles are large and heavy. You must ensure that the access route and working area are sufficiently wide, high, stable and clear for the vehicle used. Before booking, disclose narrow gates, tight turns, steep slopes, weak bridges, soft ground, low trees, scaffolding, overhead cables, cellars, basements, drains, manholes, pipes, septic tanks, underground services, parking controls and delivery restrictions.

From delivery until successful collection, you must keep access clear of parked vehicles, locked gates, building materials, scaffolding and other obstructions. Changes at the Site after delivery do not remove this obligation.

The driver may refuse any manoeuvre or placement that they reasonably consider unsafe, unlawful or likely to cause disproportionate damage. If a safe alternative is available, the driver may offer it. If you reject a safe alternative or no safe placement is available because of Site conditions or inaccurate information, the attendance may be treated as customer-caused.

The Skip must not obstruct fire exits, emergency access, sight lines, utilities or other legal rights of access. You must immediately report any safety problem that arises during the Hire Period.

Placement, surfaces and risk of marking or damage

You select or approve the requested placement area and are responsible for checking that the route and surface are level, stable, load-bearing and suitable for a heavy vehicle and a loaded Skip. Particular care is needed with block paving, decorative or thin tarmac, gravel, lawns, kerbs, drains, manhole covers, cellars and hidden services.

Protective boards may reduce the risk of marking but do not guarantee that damage will not occur. Unless the Booking Confirmation says BLS will supply protection, you must provide suitable boards or protection before the vehicle arrives. The driver may refuse customer-supplied protection that is unsafe or unsuitable.

BLS and the Haulier must use reasonable care and skill. Subject to that duty, BLS is not responsible for damage caused by an inherently unsuitable or defective surface, a hidden defect or service, inaccurate information, a placement specifically directed by you against advice, or unauthorised movement of the Skip. A driver's agreement to attempt a placement is not a warranty that the ground has no hidden weakness.

Highway permits, parking controls and safety equipment

A Skip must not be placed on a public highway without the permission required by the relevant authority. BLS will arrange a permit through the appointed licensed operator only where the Booking Confirmation says so. A private-land booking does not include a permit.

You must provide complete and accurate location information with sufficient notice. Permit approval, start date and duration are controlled by the authority and cannot be guaranteed by BLS. Parking bay suspensions, controlled parking charges, cones or other authority requirements are extra unless expressly included.

Authority fees and any disclosed administration charge become payable when incurred. If an authority will not refund a fee after an application has been made, BLS is not required to refund that fee except where consumer cancellation law says otherwise.

Do not move a highway Skip or interfere with its markings, cover, lights or barriers. Promptly report missing, damaged or unlit safety equipment. You are responsible for reasonable costs caused by inaccurate information or your interference, but not for a legal duty that belongs to BLS, the Skip owner or the highway authority.

Delivery, Hire Period, exchanges and collection

Delivery, exchange and collection dates, route notifications and arrival times are estimates unless BLS expressly guarantees a specific date or time in writing. Traffic, weather, vehicle availability, route changes, disposal facilities and permit decisions can affect timing. If timing is critical, tell BLS before booking and do not commit labour or trades solely on an estimate.

Unless the Booking Confirmation states otherwise, the standard Hire Period is seven calendar days from delivery. You should request collection at least two Working Days before the preferred date. A request is not a guaranteed time slot.

Your duties relating to access, custody, safe loading and restricted waste continue until the Skip is successfully collected. BLS will not charge extra hire solely for a delay caused by BLS after you made a timely collection request and the Skip was ready, safe, accessible and compliant.

An extension requires BLS's written agreement and may require a permit extension and extra hire charge. An exchange is both a collection and a new delivery, so the outgoing Skip must be safe and compliant and the access route must remain clear.

BLS may collect on or after the agreed end date, permit expiry, a safety instruction or a legal requirement. A failed collection attempt does not transfer ownership of the Skip, cancel the contract or allow the Skip to be abandoned.

The Skip must not be moved

IMPORTANT - NO MOVEMENT: After delivery, you and anyone at the Site must not push, pull, drag, rotate, lift, reposition or move the Skip, even by a short distance and even with a forklift, digger, telehandler or other plant. Only BLS or the appointed Haulier may move it, using suitable equipment and after written approval.

If the Skip has moved or may have moved, stop using it and tell BLS immediately. BLS may require an inspection, a different vehicle, unloading or other safety work before collection. A collection may be refused until it is safe.

Where unauthorised movement causes or contributes to unsafe access, property damage, driver delay or an aborted collection, you are responsible for the reasonable direct costs and the applicable failed-attendance charge. This does not excuse negligence by BLS or the Haulier.

Custody, security, fire and damage to the Skip

The Skip remains the property of BLS or the appointed Haulier. You must take reasonable care of it, keep it secure where practicable and prevent unauthorised use. You are responsible for the contents placed in it while it is at the Site, including waste deposited by third parties, unless the loss was caused by BLS or the Haulier.

Do not light a fire in or near the Skip, burn waste, deliberately damage it, remove its markings, paint it, drill it, attach advertising, use it as a platform, or allow any person to enter it. Report theft, vandalism, fire or significant damage immediately.

You are responsible for reasonable repair or replacement costs to the extent loss or damage was caused by your breach, negligence or a person under your control. Fair wear, latent defects and damage caused by BLS or the Haulier are excluded.

Safe loading and overfilling

Waste must be distributed evenly and must remain level with or below the top rim. Nothing may protrude above or beyond the sides. Doors must be closed and secured, and loose material must not be capable of escaping during transport.

Do not compact waste with machinery, strike the Skip with plant, burn waste, or load a Skip so heavily at one end that it becomes unsafe. Soil, rubble, concrete and other dense waste may only be placed in the skip size and quantity approved by BLS.

The driver may refuse to lift or transport an overloaded, uneven, protruding or unsafe Skip. You must remove or rearrange the waste and request another collection. Additional hire and a further attendance charge may apply.

Where an attendance fails because the Skip was overfilled or otherwise unsafe, the original hire price is not automatically refundable: delivery and part of the hire service have already been supplied, and BLS remains obliged to arrange collection once you have remedied the breach. No failed-attendance charge applies if the failure was caused by BLS or the Haulier.

Waste description, duty of care and acceptance

You must accurately describe the source, type and approximate quantity of waste before booking. Business Customers must provide the information reasonably required for a waste transfer note, classification or audit trail. You confirm that you lawfully possess or control the waste.

The prohibited and restricted waste rules in the Charge and Waste Schedule apply. Restricted items may be accepted only if BLS confirms this in writing before they are loaded and states any segregation or extra charge. A Haulier or facility may impose a stricter restriction if it was made clear before booking or is required for safety or by law.

If the load is materially different from the declared waste, contains a prohibited item, or cannot lawfully be accepted, BLS or the facility may reject, quarantine, separate, return or arrange specialist treatment. You are responsible for reasonable direct handling, transport, disposal and regulatory costs to the extent caused by your misdescription or breach. BLS may report suspected unlawful waste activity.

BLS and each waste holder in the chain must comply with applicable waste law. These Terms do not transfer to the Customer a legal duty that belongs to BLS, a Haulier or a waste facility.

Weight, weighbridge and facility charges

Where a price includes a weight allowance, the allowance and excess rate or method must be stated in the Booking Confirmation or applicable pre-contract price schedule. The weight recorded by an authorised weighbridge or receiving facility may be used to calculate an excess charge. BLS will provide supporting evidence on reasonable request.

A Consumer will not be charged an undisclosed standard excess-weight fee. This does not prevent BLS recovering reasonable direct costs caused by prohibited waste, deliberate misdescription or another breach where the event and calculation basis were made clear or the law otherwise permits recovery.

Items such as mattresses, tyres, fridges, freezers, electrical equipment, plasterboard and upholstered domestic seating may attract separate facility charges and must be approved before loading.

Customer-caused failed attendance and waiting time

A delivery, exchange or collection is customer-caused if the driver cannot safely and lawfully complete it because of circumstances within your responsibility. Examples include blocked or locked access, parked vehicles, inaccurate address or placement details, unsafe ground not disclosed, an absent required site contact, an overfilled or moved Skip, prohibited waste, an unready wait-and-load service, or refusal of a reasonable safe placement.

One failed-attendance charge may be made for each physical attendance or dispatch where the charge and basis were stated before booking. The current standard charges are set out in the Charge and Waste Schedule. BLS may rely on driver records, time, location and photographs, but you may provide contrary evidence.

If BLS or the Haulier caused the failure, no customer failed-attendance charge is due and BLS will arrange another attempt within a reasonable time. A failed attendance does not end the ongoing need to make the Skip safe and available for collection.

For a wait-and-load booking, the included waiting period and extra waiting rate must be stated before acceptance. A started charging period may be billed where the vehicle is kept waiting by the Customer or Site.

Payment and additional invoices

Consumer bookings are payable before delivery unless BLS agrees otherwise. Business Customers must pay before delivery unless an approved account term appears in the Booking Confirmation or invoice.

A valid additional charge may be invoiced after the service when the amount depends on a later event, such as weighbridge weight, restricted contents, facility rejection, extra hire or an aborted attendance. The invoice must identify the event and calculation. Unless another period was agreed, payment is due within seven days for a Consumer additional invoice and within thirty days for an approved Business account.

BLS may require a valid additional attendance charge to be paid before another delivery, exchange or collection attempt is scheduled, provided this does not conflict with a legal safety or environmental duty. Do not make cash payments to a driver unless BLS has expressly authorised that method.

Refunds due under these Terms or consumer law will be made without an improper fee and, where required by law, by the original payment method and within the applicable time.

Cancellation, postponement and refunds

Consumers may have the statutory cancellation rights set out in the Consumer Schedule. Those rights take priority over this section.

To cancel or postpone, contact BLS as early as possible. Before dispatch, BLS will refund amounts for Services not supplied, less only costs the law permits BLS to retain and which were properly disclosed. Once a permit application, vehicle dispatch or other requested work has begun, a proportionate or committed cost may be payable where the applicable consumer or business rules allow it.

After delivery, the booking cannot be treated as though no service was supplied. BLS must still arrange collection, transport and lawful treatment. Any refund is therefore calculated after the value of Services already provided, permit costs, disposal of any waste and valid additional charges are taken into account.

A Customer is not automatically entitled to a refund of the original hire price because a collection attempt failed due to overfilling, unauthorised movement, blocked access or another Customer breach. BLS will re-arrange collection when the problem is remedied, subject to valid extra charges.

If BLS cannot provide a material part of the Services for reasons not caused by the Customer and no reasonable alternative is accepted, BLS will refund the price of the unprovided part. A goodwill payment or refund does not, by itself, admit legal liability.

Operational photographs and records

BLS and the Haulier may take proportionate, time-stamped photographs or short video of the vehicle access, placement area, surrounding surface, Skip position, load and collection condition. They may also keep dispatch, GPS, permit, weighbridge, driver and booking communication records.

These records may be used to perform the contract, manage safety, verify a failed attendance, investigate a complaint, prevent fraud, respond to an insurer or legal claim, or comply with law. Relevant records may be shared with the Haulier, facility, authority, insurer or professional adviser where lawful and necessary.

Operational images should be limited to what is reasonably needed and should not deliberately record inside a home. A photograph is evidence, not automatically conclusive proof. You may provide photographs, CCTV or other evidence. Personal data is handled under BLS's Privacy Policy and applicable data protection law.

Complaints and property damage claims

Raise a complaint by emailing info@blswaste.com or calling 01709 880000. Include the booking name and address, date and approximate time, what happened, the remedy sought and any relevant photographs or video.

Where it is safe, report visible vehicle or Skip damage before the driver leaves. If that is not possible, report it as soon as reasonably practicable and preferably within 48 hours. Latent damage should be reported promptly after discovery. Missing the preferred period does not remove a Consumer's statutory rights, but delay may make the cause and condition harder to verify.

Take reasonable steps to prevent further damage and preserve evidence before permanent repair, except where urgent work is needed for safety. BLS may reasonably ask to inspect the area or obtain information from the property owner. A third-party or neighbour's claim should be made by the owner or someone authorised to act for them.

BLS aims to acknowledge a complaint within two Working Days and provide a substantive response within fourteen Working Days. Complex claims involving a Haulier, authority or insurer may take longer; BLS will provide an update.

A property damage claim and a dispute about hire, disposal or failed-attendance charges are assessed separately. Making a damage claim does not automatically cancel a valid service charge, and paying an undisputed service charge does not waive a valid damage claim.

Liability and statutory rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate unlawful conduct, a Consumer's statutory rights, or any other liability that cannot lawfully be excluded or limited.

For a Consumer, BLS is responsible for loss or damage that is a foreseeable result of BLS failing to use reasonable care and skill or breaching the contract. BLS is not responsible for business losses where the booking was made as a Consumer.

Subject to the non-excludable liabilities above, BLS is not responsible to the extent loss was caused by an inherently unsuitable surface, hidden defect or service, inaccurate information, an unsafe instruction, blocked access, prohibited waste, overfilling, third-party misuse, or unauthorised movement of the Skip. Where both sides contributed, responsibility is reduced fairly to reflect that contribution.

Each party must take reasonable steps to reduce avoidable loss. The separate Business Schedule applies to Business Customers.

Events beyond reasonable control

BLS is not in breach for a delay or failure caused by an event outside its reasonable control, including severe weather, flood, unsafe road conditions, road closure, major traffic incident, vehicle breakdown despite reasonable maintenance, disposal facility closure, industrial action, public emergency or an authority's permit decision.

BLS will take reasonable steps to limit the effect, tell you when practicable and reschedule. If the event prevents a material unperformed part of the Services for an unreasonable period, either party may cancel that part and BLS will refund the price of Services not supplied. This clause does not apply to circumstances caused by the Customer.

Suspension and ending a booking

BLS may suspend or refuse delivery, exchange, lifting or transport where continuing would be unsafe, unlawful, contrary to a permit, prevented by non-payment, or materially affected by a Customer breach. BLS will explain the reason where reasonably possible and give an opportunity to remedy a remediable breach.

Ending or suspending the booking does not remove rights or charges already accrued. The Customer must not retain, conceal, sell or abandon the Skip and must continue to allow a lawful, safe collection.

Changes to these Terms

The version supplied before acceptance applies to that booking. BLS will not retrospectively introduce a new price or material disadvantage. A safety or legal change required during a booking will be limited to what is reasonably necessary and will be explained.

A new version may apply to a later booking if it is provided before that booking is accepted. A variation for a particular booking must be recorded in writing by BLS.

Notices, transfer and third-party rights

Send contractual notices to info@blswaste.com or the other contact stated in the Booking Confirmation. You must keep your own contact details current. An email is treated as received when it enters the recipient's system, unless a failure message is received; messages received outside business hours are treated as received on the next Working Day.

BLS may subcontract performance and may transfer the contract as part of a genuine business transfer, provided this does not reduce a Consumer's rights. You may not transfer the booking without BLS's written consent, which will not be unreasonably withheld. A person who is not a party has no right to enforce these Terms, except where the law provides otherwise.

Severability, waiver, law and courts

If a court finds part of these Terms unlawful or unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver of that right.

For a Consumer, these Terms are governed by the law that applies under mandatory UK consumer rules. A Consumer may bring proceedings in the courts available under those rules, including the courts of the part of the UK where they live where applicable.

For a Business Customer, the contract and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule 1 - Consumer rights and distance bookings

This Schedule applies only where the Customer is a Consumer.

BLS will perform the Services with reasonable care and skill and within any binding time agreed. Information about BLS or the Services that consumer law makes binding forms part of the contract. Statutory remedies are not replaced by these Terms.

14-day cancellation period

For most distance or off-premises service contracts, you may cancel without giving a reason from the date the contract is made until 14 days after that date. The period may be longer if BLS did not provide the legally required cancellation information.

You may cancel by any clear statement sent to BLS. You may use the model form in Schedule 4, but you do not have to. If you send the notice before the period ends, it is in time.

Starting the service during the cancellation period

If you want BLS to begin during the 14-day period - for example by applying for a permit, committing a vehicle, dispatching, delivering or beginning the hire - BLS must obtain your express request. For an off-premises contract, the request must be on a durable medium. The choice must not be pre-ticked.

If you cancel after Services began at your express request, BLS may charge a proportionate amount based on the total agreed price and the Services actually supplied up to cancellation. You bear no such cost where the law says BLS failed to give the required information or did not obtain the required request.

You lose the statutory right to cancel a service contract once the service has been fully performed only where performance began at your express request and you acknowledged that the right would be lost on full performance.

Refunds

Where cancellation is valid, BLS will reimburse payments due under the law without undue delay and no later than 14 days after being informed of the cancellation, subject to any lawful proportionate payment for Services already supplied. The refund will use the original payment method unless you expressly agree otherwise.

Complaint deadlock and ADR information

If BLS has completed its internal complaint process and the dispute remains unresolved, BLS will provide in writing the name and website of an appropriate certified alternative dispute resolution entity and state whether BLS is willing or obliged to use it. You remain free to use the courts.

Schedule 2 - Additional Business Customer terms

This Schedule applies only where the Customer acts wholly or mainly for business purposes.

You confirm that the person making the booking has authority to bind the Business Customer and that the waste arises from the business activity or Site described.

Prices are exclusive of VAT unless stated otherwise. Payment is due before delivery unless an approved account term is stated. If an approved account invoice has no express due date, it is due within 30 days.

BLS may claim statutory interest, fixed compensation and reasonable recovery costs on late commercial debts to the extent permitted by the Late Payment of Commercial Debts (Interest) Act 1998. The Business Customer may not withhold an undisputed amount because a separate amount is disputed.

The Business Customer must maintain appropriate Site, public and employer liability insurance for its own operations and must ensure its employees, contractors and Site users comply with the access, loading, waste and no-movement rules.

To the extent permitted by law and subject to the requirement of reasonableness, BLS is not liable for indirect or consequential loss, loss of profit, revenue, contract, goodwill, anticipated saving, labour stand-down or project delay. This exclusion does not apply to a liability that cannot lawfully be excluded.

The Business Customer is responsible for reasonable direct third-party claims, regulatory costs and BLS losses caused by its breach, materially inaccurate waste or Site information, lack of placement authority, prohibited contents, overloading or unauthorised movement, except to the extent caused or contributed to by BLS or the Haulier.

No term excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded. Any other exclusion or allocation of risk applies only so far as it is fair and reasonable in the circumstances.

Schedule 3 - Charge and waste schedule

The exact applicable amount must be supplied before booking. A Booking Confirmation may state a different supplier-specific amount if it is made prominent before acceptance.

BLS may reduce or waive a charge as a goodwill decision. A charge is not valid merely because it appears in this Schedule: the relevant event must have occurred, the Customer must have been given the material price information before booking, and the charge must be permitted by law.

Prohibited waste - never load without a separate written specialist agreement

• Asbestos or material suspected of containing asbestos.

• Chemicals, solvents, liquid paint, oils, fuels, pesticides or other free liquids.

• Gas cylinders, pressurised containers, fire extinguishers or sealed drums with unknown contents.

• Loose lithium, lead-acid or industrial batteries.

• Clinical, infectious or medical waste, sharps or controlled drugs.

• Explosives, fireworks, ammunition, radioactive material or weapons.

• Hot ash, burning or smouldering waste, or any material likely to cause fire or explosion.

• Animal carcasses, sewage or other biological waste unless specifically accepted.

Restricted waste - written approval, segregation and an extra charge may apply

• Mattresses, tyres, carpets, artificial grass and roofing felt.

• Fridges, freezers, air-conditioning units, televisions, monitors, fluorescent tubes and other electrical or electronic equipment.

• Plasterboard, gypsum and insulation material.

• Sofas, armchairs, upholstered domestic seating and other material that may contain persistent organic pollutants (POPs). These items must not be mixed into a general load unless BLS has expressly confirmed a compliant collection route.

• Soil, clay, concrete, bricks, rubble, ceramics and other dense waste, which may be restricted to a suitable small Skip or weight allowance.

• Food, liquid-bearing waste, large tree stumps and any unusual industrial or process waste.

If you are unsure, stop and ask BLS before loading. Written approval for one item or booking does not approve the same item for a later booking.

Minimum load rules

• Keep the load level with or below the top rim, evenly distributed and contained within the sides.

• Close and secure every door. Do not leave poles, boards, branches or other items protruding.

• Do not burn, mechanically compact or force material into the Skip.

• Use only the waste type and weight arrangement stated in the Booking Confirmation.

Schedule 4 - Model cancellation form

Complete and return this form only if you wish to cancel. You may instead send any other clear statement.

To: BLS Waste Solutions Limited, C/O Rich Accounting, Acorn Centre, 51 High Street, Grimethorpe, Barnsley, England, S72 7BB. Email: info@blswaste.com.

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Booking or order reference:

Service address:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

For email cancellation, a typed name is sufficient. Keep a copy of the message and any acknowledgement.

BLS WASTE SOLUTIONS LIMITED

Domestic | Commercial | Trade | Nationwide

01709 880000 | info@blswaste.com | blswastesolutions.co.uk

Company number 12901917 | Waste registration CBDU411462

Terms version 1.0 - 31 July 2026